PRIVACY POLICY

Effective Date: 24 June 2025

At Ottawa Property Management & Real Estate Ltd., your privacy is important to us. As a property management company based in Ottawa, Ontario, we are committed to protecting the personal information of our tenants, property owners, applicants, and website visitors in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

• We collect personal information only when necessary for the purposes of providing property management services. This may include:
• Name, address, and contact information (email, phone)
• Employment and income information (for rental applications)
• Government-issued ID (e.g., driver’s license)
• Bank account or payment details (for rent or deposit processing)
• Emergency contact information
• Lease agreement details
• Maintenance or service request history
• IP address or device info if you use our website

2. How We Use Your Information

• We collect, use, and disclose your personal information for the following purposes:
• To process rental applications
• To manage tenancy and lease agreements
• To respond to inquiries and maintenance requests
• To communicate important updates or emergencies
• To collect rent or make owner payments
• To comply with legal obligations or resolve disputes

3. Consent

By providing your personal information to us—whether through our website, by phone, in person, or in writing—you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Sharing of Information

We do not sell or rent your personal information. We may share it with third parties only as necessary to fulfill the purposes above, including:

• Credit reporting agencies
• Legal or financial professionals
• Maintenance contractors or service providers
• Law enforcement or government bodies, where required by law

5. Security

We use reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These include physical, technical, and administrative measures appropriate to the sensitivity of the data.

6. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., financial records, lease documentation).

7. Access and Corrections

You have the right to request access to your personal information or correct any inaccuracies. To make a request, please contact us using the details below.

8. Website and Cookies

Our website may collect non-personal data through cookies and analytics tools to improve user experience and website performance. You can manage cookie preferences in your browser settings.

9. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

Ottawa Property Management & Real Estate Ltd.
343 Preston Street
Ottawa, ON K1S 1N4
Phone: 647-979-7695
Email: info@ottawapropertymgt.ca